Topics

Support

Troubleshooting and support routing for guests, account users, restaurant owners, and restaurant staff.

Start here

Find the right first guide

Owner getting startedSetup checklist, menu, payments, staff, and tags.Create or access accountSign in, return to an account, or find the right profile.Payment readinessStripe, payouts, fees, refunds, and launch checks.

Guided setup

Start with us next to you.

Enter your email here, confirm the PIN, and the app opens the restaurant setup guide.

Contact supportWhat context helps support route faster.Quick PayHelp with bills, splits, or table payment.Review helpHow review questions and moderation work.Team accessHelp with staff invites, roles, and devices.Menu issueHelp when a menu or table link looks wrong.Payment issueWhere refunds, disputes, and charges go.

Get routed faster

Support works best when the request includes the right context and avoids sensitive information.

Include restaurant, table, order, tag, URL, or account context when relevant.
Never send passwords, full card details, or private credentials.
Use docs links for general questions that do not require account-specific help.

Most likely questions

Quick answers

Where do I email support?

Use [email protected] and include enough context for the issue.

Guides

Helpful guides

EveryoneUpdated May 5, 2026

Contact support

What to include when asking for help so tbltap can route a guest, account, restaurant, tag, or payment question quickly.

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EveryoneUpdated May 5, 2026

Quick Pay and split bills

How Quick Pay turns an active table into a bill location, supports guests who did not order through the menu, and helps split payment by share or item.

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EveryoneUpdated May 5, 2026

Customer and restaurant reviews

How guest reviews work, where restaurant review summaries appear, how the 48-hour edit window works, and how moderation requests protect consumer trust.

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Restaurant ownersUpdated May 5, 2026

Add staff to a restaurant account

How restaurant owners and admins use QR setup, permission levels, team PINs, and trusted devices for fast staff sign-in during service.

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GuestsUpdated May 5, 2026

Open a tbltap menu

How guests open a tbltap menu using QR menu, NFC menu, tbltag, table link, or table tap menu entry paths to access the correct public restaurant menu without an account.

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EveryoneUpdated May 5, 2026

Refunds, disputes, and terms

How restaurants and guests route refund, duplicate charge, dispute, and public terms questions.

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