Where reviews appear
tbltap can show review summaries on public restaurant and menu surfaces so guests can understand what other guests liked before ordering.
- Restaurant review views can include rating summaries, recent review cards, review media, and top-reviewed menu items.
- Public review summaries prioritize active reviews tied to verified purchases or verified visits.
- Some restaurant views may also include supported external review sources when they are connected for that restaurant.
Reviews are public content
Reviews are public user-generated content. Account privacy settings do not make active reviews private.
- Active reviews, ratings, written review details, restaurant or item context, and review media may appear on public restaurant, menu, item, review, post, or discovery surfaces.
- Private accounts can limit ordinary profile posts, saved lists, and profile user-generated content, but review content remains public once active.
- When a review is connected to a post, the photo tagged to the reviewed food or menu item is the public-eligible image from that post for review surfaces.
- Other media in that post is not automatically eligible for public review surfaces unless it is selected, tagged, or otherwise eligible for the review.
Verified reviews
Verified reviews are tied to evidence that the reviewer was a real customer for the restaurant or item being reviewed. tbltap uses customer-safe proof signals instead of asking guests or restaurants to expose private payment details.
- A verified purchase can come from a completed paid order, captured Quick Pay payment, eligible paid order history, or supported cash verification.
- For item reviews, tbltap checks that the reviewed item appears in the eligible order or payment scope.
- Quick Pay reviews are tied to the paid table session, guest session, and payment proof so anonymous guests can still leave verified feedback.
- Review limits can use the quantity and paid order history for the item so one purchase cannot create unlimited verified reviews.
- Reviews without sufficient proof may remain pending, be unavailable for public summaries, or be rejected by the review flow.
Leave or update a review
Guests may be prompted to review items after an eligible paid order, table session, or QuickPay flow. Review availability depends on the order and the review surface being used.
- Reviews can include a rating and optional written details.
- When media is available, attachment limits apply so review pages stay useful and fast.
- Reviewers can edit their own review for 48 hours after posting when the review flow has the review available.
- If restaurant payment or Stripe verification issues prevent tbltap from confirming the customer purchase, verified review creation and edit surfaces may be unavailable until the issue is resolved.
- If Delete review is available, the reviewer can remove their own review from that flow.
Moderation requests
Consumer trust is the priority. Restaurants cannot delete or rewrite customer reviews, but they can request moderation when specific content may violate the terms or mislead guests.
- Written review content may be petitioned for hiding when it includes profanity, obscene or inappropriate language, fraud, or other Terms of Service concerns.
- Review images may be petitioned for moderation when they appear inappropriate, obscene, fraudulent, or unrelated to the reviewed restaurant or item.
- tbltap may temporarily hide the disputed written content, image, or review while the claim is reviewed.
- After review, content may be released back to the public surface or removed and deleted when it violates the Terms of Service.
- Restaurant teams should include the restaurant name, review context, screenshots, and the specific policy concern.
- Do not include private customer data, payment credentials, or staff credentials in a moderation request.