Effective Date: March 17, 2026
This document explains Tbltap's current business-customer billing model for restaurant partners. It is intended to be read together with the Tbltap Terms of Service, order flow, store flow, and applicable Stripe terms.
1. Current Fee Model
As of March 17, 2026, Tbltap's standard restaurant fee disclosures are:
- 2% Tbltap platform fee on qualifying customer payment volume
- Stripe processing fees charged separately under Stripe's terms
- $8/month for the first 3 membership billing cycles
- $24/month after the intro membership period
- $30 for a 24-pack of physical tbltags
Taxes, shipping charges, duties, import fees, currency-conversion fees, processor fees, and similar third-party charges are separate unless Tbltap expressly states otherwise in the applicable checkout or order flow.
2. How Customer Payments Work
Tbltap's current standard restaurant payment flow uses Stripe Connect.
For restaurants on that flow:
- customer charges are created on the restaurant's connected Stripe account
- Tbltap software may create, confirm, manage, or reconcile those charges
- Stripe handles regulated payment processing, settlement, and payout movement
- payout timing depends on Stripe verification, Stripe payout schedules, reserves, holds, and other risk controls
Tbltap is not a bank or money transmitter.
3. Tbltap Fee vs Stripe Fee
Tbltap's fee and Stripe's fee are different:
- Tbltap's fee is the platform fee charged for using Tbltap's payment and commerce tooling
- Stripe's fee is the processor fee charged by Stripe for payment processing and related services
Unless Tbltap explicitly states otherwise, these fees are separate and may both apply to the same restaurant transaction.
4. Membership Billing
Restaurant membership renews automatically on the billing interval shown at purchase unless canceled before the renewal cutoff.
Current membership policy:
- cancellation is scheduled for period end
- current-cycle membership charges are non-refundable
- access remains active until the end of the paid period
- Tbltap may reject a cancellation request if the renewal window has already closed
5. Refunds
Restaurants control the customer-facing refund policy they offer to diners.
Tbltap may provide software tools that let authorized restaurant staff or Tbltap support personnel process approved refunds through Stripe. A processor may keep or separately charge processor-side fees related to the original charge, the refund, or both.
For restaurants using Stripe Connect, refunds may reduce the Stripe balance on the connected account or affect future payouts.
6. Disputes and Chargebacks
If a customer disputes a charge:
- the restaurant is responsible for accurate order records and timely evidence
- Tbltap may surface dispute information or operational tooling in the platform
- Stripe may debit the connected account or future payouts for the disputed amount, related fees, reversals, or negative-balance recovery under Stripe's terms
Tbltap does not control processor-side dispute outcomes.
7. Payout Verification and Holds
Tbltap may require payment or payout onboarding steps before a restaurant can fully use payment features. Orders, fulfillment release, or payout release may be delayed if:
- connected-account verification is incomplete
- payout details are missing or invalid
- Stripe or another processor places a reserve, hold, or review on the account
- Tbltap detects risk, abuse, or compliance issues
8. Where Current Pricing Appears
Tbltap expects current pricing to be visible in one or more of these places:
- the business store screen
- the business checkout flow
- membership or tag order details
- the restaurant legal or billing help surface
- this public disclosure page
If there is a conflict between an outdated marketing screen and the live checkout or order flow, the live checkout or order flow governs the price for that purchase.
9. Questions
Questions about business billing, payouts, refunds, or disputes can be sent to: