<h3>17.2 Rules and fair process</h3>
<p>The Federal Arbitration Act governs. JAMS will administer under the JAMS Streamlined or Comprehensive Arbitration Rules, as appropriate, and the JAMS Consumer Arbitration Minimum Standards when they apply. For an individual consumer matter outside Section 17.6, the Consumer Minimum Standards control any conflict concerning consumer fees, access to arbitration, access to counsel, neutral selection, information exchange, available individual remedies, and a reasoned award. The arbitrator must be neutral, and each side will have a reasonable opportunity to participate in selection, exchange relevant non-privileged information, be represented by counsel, present evidence, obtain every individual remedy available under applicable federal, state, or local law, and receive a written reasoned award.</p>
<p>A consumer may choose video, telephone, documents-only proceedings where available, or an in-person hearing reasonably accessible from the consumer's residence. Location will not prevent access to arbitration.</p>
<h3>17.3 Fees</h3>
<p>For a consumer claim, the consumer will pay no more than $250 in JAMS filing fees, or less if JAMS rules or applicable law require; tbltap will pay all other JAMS filing, case-management, and arbitrator fees required by the JAMS Consumer Minimum Standards. If tbltap initiates against a consumer, tbltap will pay the arbitration costs. The arbitrator may reallocate fees only where permitted by applicable law and JAMS standards, and a California consumer will not be required to pay tbltap's fees and costs merely because the consumer does not prevail.</p>
<h3>17.4 Individual claims and waiver</h3>
<p>Claims and remedies must remain individual. To the fullest extent permitted by law, neither side may arbitrate or litigate as a plaintiff or member in a class, collective, or representative action, and an arbitrator may award relief only to the individual claimant as necessary to resolve that claimant's claim. Administrative coordination or grouping expressly permitted by Section 17.6 is not class arbitration and does not merge claims, transfer control of a claim, or authorize relief for a person who is not an individual claimant. If a final court decision holds that a particular request for public injunctive relief cannot be waived or arbitrated, only that request will proceed in court after the remaining claims are arbitrated.</p>
<h3>17.5 Carve-outs and Ending Forced Arbitration Act</h3>
<p>Either side may bring an individual matter in small-claims court if it remains within that court's jurisdiction. Either side may seek temporary court relief to protect against immediate, irreparable harm, misuse, or infringement while arbitration is pending. You may report issues to and seek relief from a government agency where law permits. At the election of a person alleging conduct constituting a sexual assault dispute or sexual harassment dispute, no predispute arbitration agreement or predispute joint-action waiver is valid or enforceable with respect to a case that relates to that dispute to the extent provided by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021. A court, rather than an arbitrator, determines whether that federal law applies, including whether a case relates to such a dispute. Any other claim or remedy that applicable law says cannot be arbitrated remains available in the required forum.</p>
<h3>17.6 Mass arbitration administration</h3>
<p>The parties agree that the <a href="https://www.jamsadr.com/mass-arbitration-procedures">JAMS Mass Arbitration Procedures and Guidelines</a> in effect when the first demands are filed apply when JAMS defines the matter as a Mass Arbitration: 75 or more similar individual demands against the same or related parties filed by claimants represented by the same law firm or coordinating law firms. Those Procedures supplement the otherwise applicable arbitration rules. The JAMS Process Administrator may coordinate administration and may batch, consolidate, or otherwise group demands for filing, discovery, arbitrator appointments, scheduling, merits hearings, or other administrative purposes allowed by those Procedures. The Mass Arbitration Procedures and the Process Administrator's decisions control administrative and procedural conflicts, except that applicable law controls and, to the extent the parties may require it, the Consumer Minimum Standards continue to govern consumer fees, meaningful access to arbitration and counsel, and the availability of individual remedies. Each demand remains an individual claim; grouping does not create class arbitration, merge ownership or control of claims, or authorize class-wide or non-party relief.</p>
<h3>17.7 Thirty-day opt-out</h3>
<p>You may opt out of this arbitration agreement and the class-action waiver by emailing <a href="mailto:[email protected]">[email protected]</a> with subject "Arbitration Opt-Out" within 30 days after you first accept revision 2026-07-19.us-v1. Include your full name, account email or phone, and an unequivocal statement that you opt out. Opting out will not affect service. An opt-out applies only to the person identified and this revision; any earlier valid arbitration agreement remains governed by its terms unless law requires otherwise.</p>
<h3>17.8 Severability</h3>
<p>If part of this Section is unenforceable, it will be severed and the remainder enforced to the fullest lawful extent, except that if the individual-claim requirement is held unenforceable as to a claim other than non-waivable public injunctive relief, that claim will proceed in court and not arbitration. Nothing in this Section limits a non-waivable right or remedy.</p>
Terms of Service
U.S.-first Terms revision 2026-07-19.us-v1 for guests, account holders, restaurants, payments, content, and individual dispute resolution.
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<h1>tbltap Terms of Service</h1>
<p class="meta"><strong>Revision 2026-07-19.us-v1</strong> | Effective upon publication</p>
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<strong>PLEASE READ SECTION 17 CAREFULLY.</strong> Except where prohibited by law or where you timely opt out, it requires you and Ngassa Holdings LLC to resolve covered disputes through binding individual arbitration, waives jury trials, and waives class, collective, and representative proceedings. You may opt out within 30 days after first accepting this revision.
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<p>These Terms govern access to and use of tbltap products and services provided by <strong>Ngassa Holdings LLC, doing business as tbltap</strong> ("tbltap," "we," "us," or "our"). tbltap is currently offered for use in the United States. These Terms do not waive rights that cannot lawfully be waived under the law that applies to you.</p>
<h2>1. Who these Terms cover</h2>
<p>These Terms apply to guests, account holders, restaurant and business customers, authorized restaurant staff, and anyone using tbltap websites, apps, APIs, table tags, ordering or checkout flows, support channels, or connected hardware. If you use tbltap for a business, you represent that you are authorized to bind that business.</p>
<h2>2. Eligibility and accounts</h2>
<p>You must be at least 13 and legally able to enter a binding agreement. If applicable law requires parental consent for a user under the age of majority, that consent is required. You must provide accurate information, protect credentials, promptly report unauthorized access, and remain responsible for activity under accounts and staff permissions you control.</p>
<h2>3. Platform role and restaurant responsibilities</h2>
<p>tbltap provides platform marketplace, guest-experience, digital-menu, ordering, business-management, support, and payment-facing software. For restaurant food, beverage, and service transactions, the restaurant is the merchant of record unless a checkout expressly says otherwise. The restaurant, not tbltap, controls its menu, prices, taxes, service charges, allergens, permits, order acceptance, preparation, fulfillment, customer service, refund decisions, and dispute evidence. tbltap is not the restaurant, food provider, bank, money transmitter, or payment processor.</p>
<h2>4. Orders, payments, refunds, and disputes</h2>
<p>Review the final bill before confirming. Stripe and other regulated providers process payment credentials and may apply their own terms. Authorized restaurant personnel may use tbltap tools to route restaurant-approved refunds. Processor and platform fees may not be returned when a charge is refunded, and refunds, disputes, reserves, or reversals may reduce a restaurant's connected-account balance or future payouts.</p>
<p>Restaurants remain responsible for chargeback evidence, processor fees, negative balances, payout verification, and compliance with processor requirements. tbltap does not guarantee order fulfillment, refund eligibility, dispute outcomes, payout timing, or uninterrupted payment availability.</p>
<h2>5. Restaurant subscriptions and fees</h2>
<p>Business pricing, trial length, recurring charges, usage fees, hardware or tbltags charges, taxes, and renewal terms are shown in the applicable checkout or order flow and any incorporated restaurant payment terms. Those transaction-specific disclosures control over outdated marketing copy. Unless a checkout states otherwise, subscriptions renew automatically until canceled, and cancellation takes effect at the end of the paid period. Any separate restaurant fee acknowledgment remains part of the agreement.</p>
<h2>6. Acceptable use</h2>
<p>You may not misuse tbltap, place fraudulent orders, evade fees, scrape or reverse engineer protected portions of the service, probe security, introduce malicious code, interfere with other users, impersonate a person or business, violate law, infringe rights, or use tbltap to harass or deceive. We may investigate and restrict suspected abuse.</p>
<h2>7. Content, reviews, and licenses</h2>
<p>You retain ownership of content you own. You grant tbltap a worldwide, nonexclusive, sublicensable, royalty-free license to host, copy, format, display, distribute, moderate, and create technical variants of content as needed to operate, secure, promote, and improve the service. You represent that you have all rights and consents needed for content you submit. We may remove content that violates law, rights, safety rules, or platform policies. This license does not transfer ownership of your underlying intellectual property to tbltap.</p>
<h2>8. Privacy and cookies</h2>
<p>Our <a href="/docs/privacy">Privacy Policy</a> describes personal information practices. Our <a href="/docs/cookies">Cookie Policy</a> explains necessary and optional browser technologies and available controls. Those policies are incorporated for notice, but this section does not turn a privacy disclosure into consent where consent is legally required.</p>
<h2>9. Third-party services</h2>
<p>Stripe, restaurants, identity providers, app stores, maps, networks, and other third parties may provide independent services under their own terms and privacy notices. tbltap is not responsible for third-party products or decisions, but nothing here limits responsibility that applicable law places on tbltap.</p>
<h2>10. Suspension and termination</h2>
<p>You may stop using tbltap and may close an eligible account through Settings or support. We may suspend or terminate access for nonpayment, legal or safety risk, fraud, material breach, processor requirements, or discontinued service. Where practical and lawful, we will provide notice. Provisions that by nature should survive, including accrued payment obligations, licenses already granted for service operation, disclaimers, liability limits, and dispute terms, survive.</p>
<h2>11. Service changes</h2>
<p>We may modify or discontinue features. Material Terms changes will be presented for acceptance when required. The revision shown at acceptance governs that acceptance. Changes do not retroactively alter an accrued dispute unless both sides agree or law permits.</p>
<h2>12. Disclaimers</h2>
<p>TO THE MAXIMUM EXTENT PERMITTED BY LAW, TBLTAP IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT RESTAURANTS WILL FULFILL ORDERS OR THAT THE SERVICE WILL ALWAYS BE SECURE, ACCURATE, OR UNINTERRUPTED. THESE DISCLAIMERS DO NOT LIMIT WARRANTIES OR REMEDIES THAT CANNOT LAWFULLY BE DISCLAIMED.</p>
<h2>13. Limitation of liability</h2>
<p>TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SIDE WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THE SERVICE. TBLTAP'S AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID DIRECTLY TO TBLTAP DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, AND DO NOT REDUCE REMEDIES PRESERVED UNDER SECTION 17.</p>
<h2>14. Indemnity for business customers</h2>
<p>To the extent permitted by law, a business customer will defend and indemnify tbltap from third-party claims arising from that customer's menus, products, fulfillment, taxes, permits, staff conduct, content, unlawful use, or breach of these Terms. This does not require indemnification for tbltap's own unlawful conduct and does not apply to consumers acting primarily for personal, family, or household purposes.</p>
<h2>15. Governing law and court venue</h2>
<p>The Federal Arbitration Act governs Section 17. Except as preempted by federal law, Delaware law governs these Terms without regard to conflict-of-law rules. For disputes not required to be arbitrated, the parties consent to state and federal courts located in Delaware, except that a consumer may bring a claim in any other court where applicable non-waivable law requires. Nothing in this choice-of-law or venue provision deprives you of protections that cannot lawfully be waived in your state of residence, including California where applicable.</p>
<h2>16. Informal dispute notice</h2>
<p>Before starting arbitration, either side must send an individualized written notice describing the claimant, account contact information, facts, legal basis, requested relief, and a personally signed statement authorizing the notice. Send notices to <a href="mailto:[email protected]">[email protected]</a> with subject "Dispute Notice." tbltap will send notices to the email address associated with the account. The parties will confer in good faith for 30 days after receipt. Limitations periods are tolled during that 30-day period to the extent permitted by law. This requirement does not prevent timely requests for temporary relief needed to avoid immediate, irreparable harm.</p>
<h2>17. Binding individual arbitration; class and jury waivers</h2>
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<h3>17.1 Reciprocal agreement</h3>
<p>Except for the carve-outs below and unless you timely opt out, <strong>you and Ngassa Holdings LLC each agree that every dispute arising out of or relating to tbltap, these Terms, a transaction, or the parties' relationship will be resolved by final, binding, individual arbitration administered by JAMS, not in court.</strong> This obligation is reciprocal. The arbitrator, and not a jury, will decide the merits. A court of competent jurisdiction will decide disputes about the formation, existence, or enforceability of this arbitration agreement or the class-action waiver, while the arbitrator may decide other arbitrability issues to the extent permitted by law.</p>
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