What to include
Good support requests include enough context to identify the public page, account, restaurant, order, tag, or payment issue without exposing sensitive data.
- For guest menu issues: restaurant name, table, URL, and what looked wrong.
- For payment issues: restaurant name, visit date, receipt details, and checkout context.
- For business issues: business name, signed-in account email, affected feature, and screenshots if available.
What not to send
Support should not receive secrets or full payment details. Keep private operational details out of public docs and support emails unless support specifically requests safe context.
- Do not send full card numbers, passwords, API keys, or private staff credentials.
- Do not post private customer data in public channels.
- Use public docs links when sharing general setup, privacy, or legal information.