Staff sign-in
Staff order tools are private restaurant tools. Owners and admins should invite staff through Team Access, then use trusted devices and team PIN flows where shared service devices need fast sign-in.
- Use individual team access for staff accountability instead of sharing one owner account.
- Trusted staff devices can use a 4-digit PIN flow for faster service sign-in after enrollment.
- Manager PIN approval may be required for sensitive payment actions, refunds, forced clears, or other protected service actions.
Server take-order flow
Server take-order tools let staff create or resume a table session and add items for guests, including guests who ordered verbally or never used the public menu.
- Confirm the restaurant, table, and guest context before adding items.
- Review item quantities, modifiers, notes, and unavailable items before firing or marking the order ready.
- Use void, comp, or refund actions according to restaurant policy and manager approval requirements.
- Keep the open bill accurate so Quick Pay and split-bill totals match what the guest expects.
Move the table to payment
When staff is ready to collect payment, the take-payment flow marks open orders bill-ready and moves the table session into billing.
- Once a table is in billing, the table tag can route guests directly to Quick Pay for that table bill.
- The same QR/NFC location can be used by guests who did not order through the menu because staff-entered items are part of the table bill.
- Staff can show a payment QR or ask guests to scan the table tag, then monitor payment events before closing the session.
Service best practices
Good table operations keep the digital bill aligned with what the guest received and what the restaurant intends to charge.
- Confirm tags open the correct table before a busy service period.
- Watch for unavailable items and update them before guests order or staff add items.
- Handle urgent order changes directly with the guest whenever possible.
- Close or clear table sessions after payment according to restaurant procedure so the next party does not inherit the old bill.
When to contact support
Support can help with platform access, tag routing, payment page issues, and documentation gaps. Restaurant staff should still handle food, timing, and service decisions.
- Include restaurant name, table, order time, and screenshots when possible.
- For guest payment problems, include receipt or checkout context without sharing full card data.
- For tag problems, include where the tag is placed and what page it opens.