Choose the tag type
Restaurants may work with temporary trial tbltags, stocked physical tbltags, or additional licensed tbltags ordered through the store. Each tag should still be tied to the correct restaurant and table context before guests use it.
- Temporary trial tbltags can be generated for quick setup and printed for testing or early service.
- Stocked or physical tbltags should be paired to the restaurant account before they are placed on tables.
- Additional physical tbltags should be ordered through the tag store so the restaurant has the license to use them.
Pair the tag
Pairing connects the physical or printable tag to the restaurant account and the table or service area guests should open.
- Use the business account that owns or manages the restaurant.
- Open tag pairing from business settings, then scan the tag QR code or use the QR/NFC pairing mode when available.
- Name the table or service area clearly, such as Table 4, Patio 2, Bar 7, Counter pickup, or Room service.
- If a tag is already paired, confirm whether it should be renamed, reassigned, replaced, or left alone before changing it.
Placement best practices
A good placement makes the tag visible without getting in the way of food, drinks, cleaning, or staff service.
- Place tags where guests naturally look after sitting down, such as table tents, check presenters, table corners, counter stands, or laminated service cards.
- Avoid areas that are usually covered by plates, trays, napkins, water glasses, candles, or condiments.
- Keep the QR code flat, clean, and high contrast so phone cameras can read it quickly.
- For NFC-enabled tags, place the tag where guests can tap without moving service items or reaching across another guest.
Test before service
Every paired tag should be tested from a guest device before it is used during live service.
- Scan or tap the tag and confirm the public menu opens for the correct restaurant.
- Confirm the table, counter, room, or service-area label matches the physical location.
- If ordering or Quick Pay is enabled, confirm the tag opens the expected flow for that table state.
- Keep a simple table-to-tag placement map so staff can find, replace, or troubleshoot tags quickly.
Troubleshooting tag problems
Most tag issues can be narrowed down by checking the physical tag, the table label, and the opened URL before contacting support.
- Wrong table opens: do not move tags around blindly; compare the physical table, the table label in pairing, and the URL that opened, then reassign or rename the tag if needed.
- QR will not scan: clean the code, improve lighting, flatten the tag, remove glare, and test from a normal camera app before replacing the tag.
- NFC does not open: confirm the phone supports NFC reading, tap near the phone NFC area, remove thick cases or metal interference, and use the QR code as the fallback.
- Tag already paired: confirm whether the existing assignment should be kept, renamed, reassigned, or replaced before overwriting it.
- Lost or damaged tag: remove or replace the tag from service, keep the table covered with a working QR/link, and contact support or order a licensed replacement when needed.